Complaint
A concern requesting improvement or action regarding certification services, audit activities or a certified client’s activities
GLOBAL CERTIFICATION PARTNER
Beyond compliance,
we certify the value of trust.
For sustainable growth and global competitiveness,
we provide professional and impartial certification services.
MANAGEMENT SYSTEM CERTIFICATION
Management system certification fields
Based on international standards and sector-specific requirements,
we assess the conformity and effectiveness of your management system.
01
→02
→03
→04
→05
→06
→07
→
INTERNATIONAL STANDARDISO 9001
Quality Management System
A management framework for consistent quality and customer confidence
INTERNATIONAL STANDARDISO 14001
Environmental Management System
A system for managing environmental risks and improving sustainability
INTERNATIONAL STANDARDISO 45001
Occupational Health & Safety Management System
An international standard for safe workplaces and proactive risk management
INTERNATIONAL STANDARDISO 13485
Medical Device Quality Management
Quality and regulatory management across the medical device lifecycle
INTERNATIONAL STANDARDISO 22000
Food Safety Management System
A system for managing hazards throughout the food supply chain
INTERNATIONAL STANDARDISO 22716
Cosmetics Good Manufacturing Practice
International GMP guidance for cosmetics manufacturing and control
INTERNATIONAL STANDARDISO/IEC 27001
Information Security Management System
An international standard for systematically managing the confidentiality, integrity and availability of information
WHY KOTRIC
Impartial assessment,
lasting confidence
KOTRIC Certification Center places independence and impartiality first and works with organizations to turn management systems into practical results.
Learn more about KOTRIC →
KOTRIC CERTIFICATION CENTERCertification principles that build trust
We deliver consistent certification services based on impartiality and professional competence.
01
→02
→03
→
International credibility
Certification systems and professional services aligned with international criteria
Professional audit competence
A network of sector-specialist auditors who understand industry operations
Client-focused support
Clear and responsive support from application through certification maintenance
CERTIFICATION PROCESS
How certification works
KOTRIC guides you step by step through the certification process.
01→
Application & consultation
We review your certification scope and organization profile.
02→
Contract review
We determine audit time and fees.
03→
Stage 1 & Stage 2 audits
We assess documented information and on-site implementation.
04→
Certification decision
A certificate is issued following an independent review.
05
Surveillance
Periodic audits maintain certification validity.
Review the certification process in more detail.View the full process →
COMPLAINTS & APPEALS
Complaints and appeals process
We review concerns related to certification activities through an impartial and independent process,
and communicate the process and outcome clearly.
Appeal
A formal request to reconsider a certification decision or action taken by KOTRIC
Receipt & confirmation
We review the submission and supporting information and confirm receipt.
Validation review
We review relevance to certification activities and whether investigation is needed.
Investigation & review
Personnel not involved in the matter conduct an independent investigation.
Decision & notification
The outcome and decision are formally communicated to the submitter.
Follow-up & closure
We verify required corrective action and retain processing records.
Principle of impartial handling
Process and submission inquiry →
Personnel not involved in the matter conduct an independent review, and no discriminatory action is taken against a submitter for lodging a complaint or appeal.
NOTICE
News
